Skip to content

Legal

Privacy Policy

Last updated: 1 August 2026

Clay Zone Land K.K. ("Clay Zone Land", "we", "us", or "our"), located at 4-18-8 Nishirokugo, Ota City, Tokyo 144-0056, Japan, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or purchase our products.

1. Information We Collect

We may collect the following categories of personal information:

  • Identity information: name, date of birth
  • Contact information: email address, telephone number, postal address
  • Transaction information: purchase history, payment method details (processed securely by our payment provider)
  • Technical information: IP address, browser type, device identifiers, cookies
  • Usage information: pages visited, time spent, links clicked
  • Communications: messages you send us via our contact form or email

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfil your orders, including delivery and installation
  • To manage your 100-night trial and any warranty claims
  • To communicate with you about your order status and enquiries
  • To send you promotional communications, where you have consented
  • To improve our website, products, and customer service
  • To comply with our legal obligations under Japanese law

3. Legal Basis for Processing

We process your personal information on the following legal bases under Japan's Act on the Protection of Personal Information (APPI) and, where applicable, the EU General Data Protection Regulation (GDPR):

  • Performance of a contract (processing your order)
  • Our legitimate interests (improving our services, fraud prevention)
  • Your consent (marketing communications, analytics cookies)
  • Compliance with a legal obligation

4. Data Sharing

We do not sell your personal information. We may share your information with trusted third parties only as necessary to provide our services, including delivery companies, payment processors, and IT service providers. All third parties are contractually obligated to handle your data securely and only for the specified purpose.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Transaction records are typically retained for seven years in compliance with Japanese accounting regulations.

6. Your Rights

You have the following rights regarding your personal information:

  • Right to access your personal information
  • Right to correct inaccurate information
  • Right to request deletion of your information
  • Right to withdraw consent for marketing communications at any time
  • Right to lodge a complaint with the Personal Information Protection Commission of Japan

7. Cookies

We use cookies and similar tracking technologies on our website. Please refer to our Cookie Policy for full details.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction. Our website uses HTTPS encryption for all data transmissions.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. The date at the top of this page shows when this policy was last updated.

10. Contact

For questions or requests relating to this Privacy Policy, please contact us at:

Clay Zone Land K.K.
4-18-8 Nishirokugo, Ota City, Tokyo 144-0056, Japan
Telephone: +81 3-5703-8171

How We Handle Personal Data

Clay Zone Land (“we”, “us”) operates this website from Ota, Japan, and handles personal information in accordance with Japan's Act on the Protection of Personal Information (APPI) and its guidelines. Discover scientifically engineered mattresses and sleep accessories designed to transform every night into deep, restorative rest.. This policy applies to every page of the site.

Information We Collect

When you contact Clay Zone Land we receive the details you choose to share — typically your name, email address and phone number. Our server also records technical data such as browser type, referring page and IP address, used only in aggregate to understand how visitors use the site.

The following applies to the Clay Zone Land website. Purposes of Use

Your data lets us answer your messages, maintain site quality and understand which of our pages are most useful. We keep it no longer than necessary and delete it once the purpose has been fulfilled.

Sharing With Third Parties

Clay Zone Land does not disclose personal information to third parties without your consent, except where required by Japanese law or where disclosure is necessary to protect life, health or property. Where processing is outsourced, contractors are supervised appropriately.

Security Measures

Clay Zone Land applies reasonable organisational and technical safeguards — restricted access, encrypted transfer and periodic review — to prevent leakage, loss or alteration of personal data.

Access, Correction and Deletion

Clay Zone Land honours your rights under the APPI: you may request disclosure, correction, suspension of use or deletion of your personal information at any time. After verifying your identity we will respond without undue delay, as the APPI requires.

Privacy Contact Point

Clay Zone Land, 144-0056 Tokyo, Ota City, Nishirokugo, 4-18-8. Phone: +81 3-5703-8171. Email: info@clay-zoneland.com. Office hours: weekdays 10:00–17:00 JST.